Shine Salon & Spa 24 hour Cancellation Policy

By scheduling with us you agree to the following policy: YOU MUST CANCEL 24 HOURS PRIOR TO YOUR APPOINTMENT OR YOU WILL BE CHARGED! Due to the large number of “no show appointments” new clients who schedule online or over the phone must provide credit card information to secure appointments. Existing and new clients will be charged a cancelation fee if you cancel within 24 hours of your appointment or “no show”. Tardiness of 15 or more minutes will be considered a “no show” and will be charged. The fee will be 50% of the appointment that you are scheduled for. Because we are a small, locally owned salon & spa, cancellations affect us greatly. Our service providers and Salon & Spa take great pride in offering exceptional service to our guests. Our staff regularly attends continuing education classes as well as at least 2 private educational classes “in house” a year. We strive to offer a professional, positive and progressive environment for our staff and guests alike. When you cancel last minute and especially “no show” it is incredibly rude to our staff and other guests on our waiting list.

Please inform us immediately if you need to cancel or reschedule for any reason. If you need to cancel for any reason, call 330-478-2000. If a habit or trend of cancelling or “no-show” is seen, customers will not be allowed to schedule at Shine Salon & Spa.

*We recommend that you schedule your next appointment prior to leaving the salon & spa to ensure you have the most desirable appointment time.