CHILD SAFETY POLICY
We write this new policy with the utmost respect to the parents in our salon. Over half of our staff are parents themselves and understand that this can be a sensitive issue. Moving forward, we will be implementing this new policy. We understand how challenging it is finding time for yourself. We also understand that your "me time" does not always align with your hair & spa appointments. However our policy strictly prohibits unsupervised children in the salon & spa. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker. Unfortunately the salon cannot provide childcare services. Also, young children in carriers/ strollers may not be placed near the service areas or held in the lap unless they are receiving salon & spa services There will be no running, screaming, or walking around the salon stations as there are cords you can trip on. If you bring a tablet for your children, please also have headphones available as not to distract other guests. Please remember this is a shared space where people come (and pay) to relax. Children under 12 must sit on their bottoms and not spin or pump the salon chairs. We kindly request ONLY those receiving services be present in the service areas. Children 13 and older capable of sitting quietly and unsupervised, may wait in the provided seating area. If you cannot comply with this policy you may be asked to reschedule. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child's safety in mind. Our salon is not child proof. Sharp implements, glass, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. We cannot be held responsible for injuries in our salon as a result of unsupervised children. You will be financially responsible for ANY items and/or property damaged by children attending with you. Please understand that our concern is the safety of your child. We write this notice without the intent of offending and hope that you will aid us in keeping our salon a safe environment. Please contact the owner if you have concerns or questions about this policy.
PET POLICY
Unfortunately, Ohio State laws do not allow any pets (unless certified service dogs) in salons or spas during business hours.
SALON & SPA ETIQUETTE
We have a strict “no judgement policy” for our guests. Our guests come from all walks of life and are here to relax and be taken care of regardless of social stature. Please be courteous and practice our salon rule of “If you don't have anything nice to say, then don't say anything at all.” As a courtesy to our guest trying to relax, please silence cell phones and keep your voice down when taking calls. Please leave all valuables at home. Whether you are receiving a massage, facial, or nail care services, there is an element of massage involved in every service SHINE provides. in order to safeguard your valuables from product exposure or loss, we ask that you do not bring your valuables to your spa services(s). We are not responsible for lost or stolen items.
SCHEDULED APPOINTMENT POLICY
We reserve the right to move/change/or cancel any and all appointments made. We will do our best to notify you as soon as possible if any changes are made. This is why we request all your contact information. We would much rather notify you!
CHECK-IN POLICY
Please check-in at the front desk at least 15 minutes prior to all spa services. Please provide your name so we can properly inform your service provider of your arrival.
LATE GUESTS POLICY
We understand "life happens". If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please call us at 330-478-2000. If you are 15 minutes or later we may have to reschedule your appointment. We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guests schedule that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day or performed in full. It may also result in an incomplete service and affect the quality of your service. Tardiness more than 15 minutes will be considered a “no show”. Please refer to our cancelation policy.
RETAIL PRODUCTS POLICY
Skincare, Makeup, brushes and combs, promotional and sale items are final sale. Products may be returned in the form of an exchange or store credit within 45 days of purchase. Products must have 75% product remaining for exchange.
SERVICE PRICING
A “+” sign after some prices indicates price variations among service providers based on education and experience. After professionals complete training sessions and educational workshops with industry leaders, their prices increase to reflect a new skill level. Variations in pricing can also depend on the length and thickness of hair. We offer free consultations for more specific pricing.
GRATUITIES are not included in our pricing
SERVICE GUARANTEE POLICY
Although we DO NOT give cash refunds, all services have a limited time guarantee. If for any reason you are not satisfied, the service you received will be redone at no expense if informed 1-4 days after service is provided at managers/owner discretion.
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ALCOHOL AND DRUG CONSUMPTION POLICY
When visiting our privately owned salon & spa we allow guests to bring in alcohol if they wish to enhance their spa party or salon & spa experience. Shine Salon & Spa is not responsible for injury in our facility or injury and accidents after the guest has left our facility. We are not responsible for any prescription or non prescription drugs consumed on this property.
VISITORS & FAMILY POLICY
Visitors and family are welcome in our reception area. Visitors, family and children are not allowed in the Spa unless receiving spa services also. While we welcome children in the Hair Salon who have an appointment, we do not have the facilities to watch children during their parents' appointments in the salon. Unsafe activity & disruptive children and adults will be asked to leave the service areas with their parents until other arrangements can be made. Please be respectful to the service providers space.
CONFIRMATION CALLS
We try very hard to confirm each appointment, however confirmation calls are a curtesy, not a guarantee. It is your responsibility to remember the appointment you scheduled. If you do not receive a call 1 days prior to your appointment, please call us to confirm your appointment time. Confirmations are also available via SMS and Email. Please provide your email and cell number + carrier for easier confirmation. Please do not reply to confirmation texts and when emailing or replying to an email be sure to include your name.
GIFT CARD POLICY
Gift cards are final sale. Currently our gift certificates are tracked electronically in our computer system. If we do not have your gift certificate on file, you are required to present the original (not a scan, copy, picture or fax) of the gift card. We are not responsible for lost, stolen, or damaged gift cards, or the unauthorized use of a gift card. Gift cards are valid for products and services only. Gift cards cannot be used to purchase other gift cards, or otherwise discounted packages or series.
REJECTED PAYMENT OR BOUNCED CHECK POLICY
It is your responsibility to pay in full for services IMMEDIATELY following your appointment. If you cannot pay, there will be a police report filed as that is considered stealing. Bounced checks will accrue an extra fee of $50 on top of full payment for services preformed. If you bounce a check at Shine Salon & Spa you will be required to make a full deposit with cash or credit card to secure future appointments and checks will no longer be an accepted form of payment.
MISCELLANEOUS
Please notify our reservations specialist before booking your treatments if you have high blood pressure, allergies, any other physical ailments or disabilities, or if you are pregnant. If you have any concerns at all, please let us know. If at any time during your services you experience discomfort, please alert your service provider immediately.Times listed for spa services include 15 minutes for changing, set up and coordination of movement between services. If under a doctor's care, please check with your physician before taking any treatments.
-We are a small, local business, situations can arise that need to be addressed that do not fall under these policies. Those decisions are made by SHINE Salon & Spa, the General Manager, Front Desk Managers, and company owner. We reserve the right to refuse service to anyone for any reason but especially if you cannot follow these salon policies. Our goal is to make our customers happy and healthy, and these policies and decisions in place, and exist for that purpose. We are not responsible for lost or stolen items.
By entering this facility I WAIVE, RELEASE, AND DISCHARGE Shine Salon & Spa
(at 4666 Hills & Dales Ave. Canton OH44708) and from any and all liability, including but not limited to, liability arising from the negligence or fault of the entities or persons released, for my death, disability, personal injury, property damage, property theft, or actions of any kind which may hereafter occur to me or my children including my traveling to and from this facility. Please speak with the owner for any questions and concerns. Thank you. We will kindly provide a copy for your personal records, just ask!
